cloud developer
Title posted on indeed.com -
IVR Developer
Posted on
October 02, 2024
by
Employer details
LTIMindtree
Job details
*IVR Developer*
*Location : Toronto, ON (Hybrid)*
*Full Tine*
* This role covers both Development and Support.
* Build / Develop / Support DTMF IVRs (Integrated Voice Response) and perform unit / component test aligned to business needs and in accordance with technology architecture standards
* In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
* Develop, implement, support and improve solutions/processes that maximize system availability, efficiency/ effectiveness and minimize/prevent problems/ issues
* Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues)
* Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
* Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
* Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
* Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind
*Requirements*
* 4+ years of experience in DTMF IVR application development (Contact Center)
* Relevant technologies include but are not limited to:
* Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
* Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
* Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
* Experience in Analysis of speech, speech repair and fine tuning of NLU and developing NLU IVR is a plus
* Understanding of AWS, Google Cloud and Microsoft Azure.
* High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
* Familiarity with tools like JIRA, Cyara and Confluence
* Strength in identifying root causes and implementing targeted and controlled remediation plans
* Strong verbal and written communication skills are essential
* Self-motivated team player with high energy and ability to work independently as well as within a team
* Hands-on experience with various SDLC including waterfall, agile and extreme methodologies
* Experience working within a large-scale Financial Enterprise environment
Job Types: Full-time, Permanent
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Cisco CVP: 5 years (preferred)
* Contact center: 5 years (preferred)
* VXML: 5 years (preferred)
Work Location: Hybrid remote in Toronto, ON L0E 0A9
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LocationToronto, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9471205713
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