customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative (Full-time)
Posted on
September 26, 2024
by
Employer details
Drain King Plumbers
Job details
*PART-TIME Customer Service Representative*
Drain King Plumbers is looking for an eager-to-learn, highly motivated "PART-TIME" Customer Service Representative to join our growing team!
*Who are we?*
Drain King Plumbers is a locally-owned plumbing service company that has been a fixture in the GTA for years. Our team of professional plumbers and customer service representatives helps local businesses and families tackle their plumbing and drain needs daily. From 24/7 emergency plumbing services to comprehensive installations and repairs, our team is prepared for any plumbing or drain-related tasks that come our way.
*Our values: Honesty. Integrity. Quality.*
We set these standards for all our plumbing technicians and customer service representatives. The ideal candidate is patient, driven, and customer service oriented, as our main priority is our customer's needs. Your primary role will be answering incoming calls, emails, and other inquiries, booking appointments, dispatching technicians, and answering any questions or concerns that customers may have. Our goal at Drain King Plumbers is to provide top-quality work and exceptional customer service for customers.
*Job Types:* Part-time, permanent, with potential opportunity for full-time
*Wages:* between $17.50-$18 /HR depending on experience
*Availability:* nights, weekends and day shifts. The ability to work holidays is a requirement. 20-30/HRS per week.
*Location: *North York, ON
*What benefits do we offer?*
* A chance to join a growing, fast-paced company
* Ongoing professional training
* Friendly staff
* Stress-free environment
* Competitive pay
* Flexible hours
* Discounted plumbing services
* Vacation pay
* Food and beverages provided at staff meetings
* Casual dress code
* On-site parking
* Yearly performance reviews
* Job stability
* Lifelong skills and experience
* Paid training
* Opportunity for growth
* Company events
*What can you expect from your role?*
- Answering incoming calls
- Booking appointments
- Managing incoming and outgoing emails
- Data entry
- Addressing and resolving customer complaints
- Confirmation calls & follow-ups
- Provide fast and accurate responses to the inquiries made by customers
- Dispatching technicians
- Attend monthly staff meetings (Optional for part-time employees)
*What are we looking for?*
- Fully fluent in reading, writing and verbal communication in English
- Ability to work in a fast-paced environment
- Extremely detail-oriented
- Ability to multi-task, prioritize, and manage time effectively
- Eager to learn
- Organization skills
- Proactive work approach
- Ability to work well independently and with a team
- Proficiency with MS Office Programs
- Exceptional communication skills
- Basic knowledge of plumbing and drains is an asset but not required
*What do you need to fill the role successfully?*
- Driven ? we want someone that will grow with us!
- Flexibility, reliability, punctuality, and a customer-focused mindset
- Customer service experience of 1+ years (preferred)
- Administrative assistant/Dispatcher 1+ years (preferred)
The ideal candidate should be prepared to provide two professional references upon entering the interview process?the opportunity is available for the chosen candidate to start training immediately.
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Expected hours: 35 ? 40 per week
Additional pay:
* Bonus pay
* Overtime pay
Benefits:
* Casual dress
* Company events
* Discounted or free food
* Flexible schedule
* On-site parking
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Weekends as needed
Ability to commute/relocate:
* North York, ON: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 2 years (required)
* Email Communications: 1 year (preferred)
Work Location: In person
Expected start date: 2024-11-04
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LocationNorth York, ON
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Workplace information
On site
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Salary$18.00 to $20.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9462369626
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