business general manager
Title posted on indeed.com -
IHOP General Manager
Posted on
September 07, 2024
by
Employer details
K2 Group
Job details
*Job description:*
Our IHOP Restaurant in Niagara Falls, Ontario is currently seeking highly enthusiastic candidates to fulfil the General Manager position. As a team member at IHOP Canada, you will work on a variety of stations in a fast-paced environment.
*Responsibilities:*
* Manage daily operations, encompassing food safety, preparation, and overall restaurant management, in alignment with IHOP's established protocols.
* Uphold cost control measures by monitoring portion control, minimising wastage, and upholding standards of food preparation and presentation.
* Establish, enforce, and adhere to sanitation standards and procedures, ensuring a safe and healthy environment for both guests and staff, while staying compliant with legal regulations.
* Demonstrate effective conflict resolution skills by promptly and adeptly addressing and resolving guest complaints to ensure customer satisfaction.
* Lead by example in delivering superior service, setting the bar for exceptional customer interactions, and consistently exceeding guest expectations.
* Oversee all aspects of employee management, including recruitment, training, scheduling, coaching, and performance management, aligned with company guidelines.
* Drive positive and sustainable sales growth, surpassing company objectives across all profit and loss categories.
* Create a positive work atmosphere by providing regular and constructive feedback to team members, fostering their professional growth within the organisation.
* Conduct thorough galley line checks throughout shifts, ensuring adherence to precise standards for weights, temperatures, cleanliness, and organisational guidelines.
* Play a pivotal role in the selection and on-boarding of new employees, conducting comprehensive orientations to ensure a seamless integration into the IHOP team.
* Maintain accurate and timely completion of all essential reports and paperwork, demonstrating meticulous attention to detail.
* Ensure flawless execution of food production, following prescribed company recipes and preparation checklists, guaranteeing consistently exceptional culinary offerings.
* Prioritise the safety of both staff and guests, proactively mitigating potential risks and creating a secure environment through effective protocols.
*Job Requirements:*
* 3-5 Years full-service restaurant experience.
* Leadership and customer service skills, as well as the ability to work in a fast-paced environment.
* Ability to work flexible hours, including nights, weekends, and Holidays.
* Excellent interpersonal communication, organisation, and problem-solving skills.
* Knowledge of industry standards on food storage and handling techniques is highly desirable.
* Ability to maintain a professional and courteous demeanour during stressful and/or busy times.
* We appreciate all the candidates for applying. However, only the candidates selected will be contacted for the interview.
Job Types: Full-time, Permanent
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Weekends as needed
Experience:
* Restaurant management: 2 years (preferred)
Work Location: In person
Expected start date: 2024-09-16
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LocationNiagara Falls, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9438164639
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