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customer service agent
Posted on September 23, 2024 by Employer details IMP Aerostructures
Job details
Education: College/CEGEP. Business/commerce, general. Customer service management. Project management. International business/trade/commerce. or equivalent experience. Work setting: Industrial plant. Aviation/aerospace manufacturing. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Sell merchandise. Maintain and manage digital database. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Complete and process international purchase orders. Review purchase order claims and contracts to determine compliance with company policy. Computer and technology knowledge: Database software. Enterprise resource planning (ERP) software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. SAP (FI/CO / HR / MM / OT SD). MS Access. MS PowerPoint. JD Edwards. Spreadsheet. Electronic mail. Inventory control software. Area of specialization: Project management. Strategy. Technical support. Custom fabrication. Aerospace engineering. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Personal suitability: Client focus. Efficient interpersonal skills. Flexibility. Organized. Reliability. Team player. Judgement. Ability to multitask. Dependability. Quick learner. Screening questions: Are you currently a student?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 3 years to less than 5 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available. On-site amenities.- Location13 Tantramar CrescentAmherst, NSB4H 4J6
- Workplace information On site
- Salary$20.00 to $24.00HOUR hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Overtime, 07:30 to 16:00
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3091311
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
- Business/commerce, general
- Customer service management
- Project management
- International business/trade/commerce
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Industrial plant
- Aviation/aerospace manufacturing
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Complete and process international purchase orders
- Review purchase order claims and contracts to determine compliance with company policy
Experience and specialization
Computer and technology knowledge
- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- JD Edwards
- Spreadsheet
- Electronic mail
- Inventory control software
Area of specialization
- Project management
- Strategy
- Technical support
- Custom fabrication
- Aerospace engineering
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Client focus
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Quick learner
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- On-site amenities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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