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user support technician
Posted on September 23, 2024 by Employer details web tech pro
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Certificates, licences, memberships, and courses : Associate Computing Professional (ACP). Cisco certified network associate. IBM Certification. Network+ Certification. Computer and technology knowledge: Unix. JavaOS. Networking security. Servers. .NET. C#. C++. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Initiative. Screening questions: Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years.- Location2020 winston parkOakville, ONL6H 6X7
- Workplace information On site
- Salary$31.00HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Day, Morning
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3091224
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Credentials
Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- IBM Certification
- Network+ Certification
Experience and specialization
Computer and technology knowledge
- Unix
- JavaOS
- Networking security
- Servers
- .NET
- C#
- C++
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-21
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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