front desk agent
Posted on
September 20, 2024
by
Employer details
Courtyard by Marriott
Job details
Job Responsibilities:
-Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
-Ability to read, analyze, interpret, and effectively explain items such as common reports and guest folios.
- Check the guest in and out efficiently and in a friendly manner. Use the guest?s name at least twice. Give the guest a fond farewell/warm goodbye.
-Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
-Open and close shifts correctly. Make cash drops in accordance with proper cash handling procedures.
-Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.
-Ensure all credit cards and cash funds are balanced throughout each shift.
-Offer and properly handle requests for wake-up calls.
-Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
-Keep the desk area clean. Understand that it is every associate?s responsibility to keep the hotel clean and in immaculate condition.
-Follow brand check-in/check-out procedures for all guests.
-Possess working knowledge of reservation procedures. Know cancellation and walk procedures.
-Ensure the security and confidentiality of all guest and hotel information and material.
-Attend work on time as scheduled and adhere to the attendance policy.
-Report unsafe conditions and suspicious activity to Loss Prevention/Management.
-Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.
1 year of hotel experience preferred
Work Remotely
* No
Work Remotely
* No
Job Types: Full-time, Permanent
Pay: $17.00-$18.00 per hour
Benefits:
* Dental care
* Discounted or free food
* Extended health care
* On-site parking
* RRSP match
* Vision care
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* On call
* Weekends as needed
Experience:
* customer service: 1 year (preferred)
Work Location: In person
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LocationHamilton, ON
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Workplace information
On site
-
Salary$17.00 to $18.00HOUR hourly
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9454405539
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