customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
September 21, 2024
by
Employer details
C17 Media
Job details
Company Overview // C17 Media
C17 Media is a dynamic team of industry professionals passionate about visual communications. Based in a 17,000 sq. ft. facility in Richmond Hill, we specialize in large format, small format digital, and offset printing. Our commitment to quality, service, and efficiency drives our success and the success of our clients in every project we undertake.
Position // CSR
We are seeking an organized and personable Customer service representative who is dedicated to meeting our clients? diverse print needs. The ideal candidate takes a proactive approach to client inquiries and considers the broader context when solving problems. With a keen eye for detail, they ensure clear communication with both internal teams and clients, leaving no room for error. A strong team player, this individual collaborates effectively with a diverse group to achieve shared goals and tackle challenges.
Responsibilities // Key Tasks
* Manage client projects from initial inquiry to invoicing.
* Monitor project costs while ensuring margin targets are met.
* Juggle multiple projects across various clients daily.
* Set and manage client expectations, especially under tight deadlines.
* Collaborate with Account Managers, Production Manager, and Creative team on project progress.
Qualifications // Required Experience
* Excellent verbal and written communication skills.
* Proficiency in MS Excel and Adobe Acrobat Pro.
* Familiarity with large format, small format, and offset printing is a plus.
Inclusive Hiring Statement
C17 Media is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $38,000.00-$52,000.00 per year
Additional pay:
* Overtime pay
Benefits:
* Dental care
* Extended health care
* On-site parking
* Paid time off
* Vision care
Schedule:
* 8 hour shift
Work Location: In person
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LocationRichmond Hill, ON
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Workplace information
On site
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Salary$38,000 to $52,000YEAR annually
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9456012458
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