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desktop support analyst
Title posted on ZipRecruiter - Desktop Support Technician - Bilingual
Posted on September 20, 2024 by Employer details Ovation Workplace Services Inc.
Job details
<h3>Job Description</h3><div>Job Description<div><p>Desktop Support Technician</p><p> </p><p>This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.</p><p> </p><p>The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.</p><p> </p><p>Desired Skills & Experience</p><p>Responsibilities:</p><p>• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support</p><p>• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices</p><p>• Printer break-fix and installation</p><p>• Disposal, redeployment and Asset reclaim</p><p>• Shipping coordination</p><p>• Data Backup and Data Recovery coordination</p><p>• Hardware Refresh</p><p>• Warranty and Out-of-warranty repair and replacement</p><p>• Depot Services </p><p>• Walk Up Support</p><p>• Spare parts management</p><p>• Executive (VIP) Support</p><p>• Audio and Video Support including Health Checks</p><p>• Inventory and Asset Management - Depot Operations</p><p>• Coordinate with external vendors for dispatch support</p><p>• Identify and resolve hardware and software application conflicts</p><p>• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents</p><p>• Responsible for asset tagging and entering all incoming equipment into our asset management system</p><p>• Collaborate with cross functional teams to properly onboard incoming new hires</p><p>• Ensure that hardware is properly assigned and updated into our management system</p><p>• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment</p><p>• Work with external Suppliers to schedule repairs for <span class="long-word">damaged/malfunctioning</span> hardware</p><p>• Ensure that resolutions are consistent with company standards and policies</p><p><span class="long-word">Requirements/Qualifications:</span></p><p>• Prefer 3-5 years IT experience, including technical training</p><p>• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications</p><p>• Experience with imaging windows 10 OS.</p><p>• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)</p><p>• Networked printer experience (queue creation, server maintenance, etc.)</p><p>• Experience in using PC-based word processing, presentation, and e-mail software preferred</p><p>• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred</p><p>• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations</p><p>• Outstanding customer service and interpersonal skills</p><p>• Excellent organizational skills and ability to prioritize tasks among many competing requests</p><p>• Experience working in or supporting a call center or help desk environment</p><p>• MCP and or A+ Certifications</p><p>• Aptitude for learning</p><p>• Excellent oral and written communication skills</p><p>• Ability to work in teams and in a team environment</p><p>• Able to lift up to 5- LocationMontréal, QC
- Workplace information On site
- Salary$33.94HOUR hourly
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #220faa3b
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