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Title posted on ApplyToEducation - Permanent Full-time Client Services Technician - OPT - EXTERNAL
Posted on September 21, 2024 by Employer details Bluewater District School Board
Job details
EXTERNAL POSTING <p>BL UEWATER DISTRICT SCHOOL BOARD <p>INVITES APPLICATIONS FOR THE POSITION OF <p> PERMANENT CLIENT SERVICES TECHNICIAN <p>GROW YOUR CAREER IN BLUEWATER <p>As one of the areas largest employers, Bluewater District School Board has approximately 3,000 permanent and casual employees who serve 18,500 students and families across 8,673 square kilometres within Bruce and Grey Counties on the traditional lands of the Saugeen Ojibway Nation. Come to Bluewater to experience the trails, sandy beaches, meandering rivers, and welcoming communities. Stay to experience a progressive career path with an employer that is dedicated to providing a positive working environment, along with competitive compensation and benefits! PERMANENT VACANCY <p>One (1) Permanent Full-time (1.0 FTE, 35 hours/week) Client Services Technician <p>Start Date: As soon as possible <p>Work Location: Bluewater Education Centre, Information Communications Technology Services (Hybrid work program)<p>Supervisor: Gary Mark, Supervisor of Information Communications Technology Service DeskPosition Summary: <p> The Client Service Technician provides support, assistance and training to Bluewater District School Board staff and students on using information and communication hardware and software. The purpose of the position is to ensure proper operations to enable users to accomplish administrative, business and curriculum tasks.<p>Duties and Responsibilities: Liaise with, and provide training, support and assistance to end users and staff on administrative processes, computer operation and other issues including help desk requests<p>Develop documentation and inventory control tasks as required by the department<p>Develop documentation processes for administrative applications<p>As required liaise with third-party support and equipment/application vendors<p>Assess and analyze Help Desk processes<p>Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products<p>Where required analyze, install, configure, test, maintain, monitor, and troubleshoot associated applications and end user workstation software, server software and networking software products<p>Other related duties as assigned<p>Qualifications and Experience: College Diploma in Information Technology or a related field<p>Assets: 3 years experience in a school/board familiar with school processes throughout a school year<p>3 years experience supporting the School Systems and similar role3 years experience supporting hardware, customer technical support, help desk experienceITIL processes, change management, A+ certificationEffective interpersonal skills and relationship-building skills<p>Strong written and oral communication skills<p>Strong customer service orientation<p>Self-motivated and directed with strong analytical and problem-solving abilities<p>Ability to effectively prioritize and execute tasks in a high-pressure environment<p>Experience working in a team-oriented, collaborative environment<p>Must have access to an automobile and valid drivers license to meet work expectationsJob Requirements: Eligible to work in Canada<p>Clean vulnerable sector police check<p>Clean criminal record checkApplication Process: <p>Qualified applicants are invited to apply for this position online using Apply to Education (ATE) at https://bwdsb.simplication.com /. Applicants are asked to provide a resume, cover letter, and three professional references (with written permission to contact) as well as proof of completed post secondary education and/or certifications that are relevant to this position. <p>Applications will be accepted until 4:00 pm on Friday, September 27, 2024 . <p>All fees for the ATE application process ar- LocationChesley, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ApplyToEducation #2796033
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