Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
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Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
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Evaluate and install computer hardware, networking software and operating system software
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Provide problem-solving services to network users
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Implement data, software and hardware security procedures
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Perform data backups and disaster recovery operations
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Set up local area networks and connections to the Internet
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Implement network traffic and security monitoring software, and optimize server performance
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Communication protocols
Computer and technology knowledge
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Device drivers
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Networking software
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Networking security
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Intranet
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Internet
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Servers
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Desktop applications
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File management software
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Security software
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Word processing software
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Mail server software
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Communication software
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MS Office
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MS Windows
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Spreadsheet
Additional information
Transportation/travel information
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Own transportation
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Own vehicle
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Willing to travel
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Valid driver's licence
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Travel expenses paid by employer
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Attention to detail
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Sitting
Own tools/equipment
Personal suitability
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Accurate
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Judgement
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Organized
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Team player
Benefits
Health benefits
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Dental plan
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Health care plan
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Vision care benefits
Financial benefits
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Group insurance benefits
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Mileage paid
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Registered Retirement Savings Plan (RRSP)
Other benefits
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Free parking available
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Learning/training paid by employer
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Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.