help desk technician
Title posted on Jobillico -
Service technician
Posted on
September 19, 2024
by
Employer details
Autolog, Gestion de la production inc.
Job details
<p><strong>Remote Service Technician for Phone Support (No Travel Required): Join Our Innovative Team!</strong></p><p>Are you passionate about technology and customer service? As a Remote Service Technician at Autolog, you'll have the opportunity to impact a global customer base by providing remote diagnostics and support without the need for travel. Enjoy flexible hours, work remotely, and be part of our technological vanguard.<br><br></p><p><span style="text-decoration: underline;"><strong>What You Will Do</strong></span></p><p><strong>Customer Support</strong></p><ul><li>Evaluate and analyze client requests, assessing urgency and priority.</li><li>Escalate to specialized teams as needed, ensuring top-tier customer service.</li><li>Guide clients to the best solutions, even recommending our innovative products.</li></ul><p><strong>Technical Assistance</strong></p><ul><li>Assist customers in daily production operations, offering expert guidance.</li><li>Inform on software use and control systems (mechanical, electronic, electrical components).</li><li>Drive continuous improvement within our multidisciplinary teams.</li></ul><p><strong>Documentation and Knowledge Sharing</strong></p><ul><li>Maintain detailed records of client interactions and solutions.</li><li>Create useful procedures to guide clients in repetitive operations (e.g., calibration).</li></ul><br><br><strong>Why are our employees happy at Autolog?</strong><br><ul><li>Competitive benefits: competitive compensation, professional development, comprehensive benefits program, RRSP, referral bonuses, social activities, wellness account;</li><li>Flexible hours;</li><li>Possibility of teleworking once the training is completed;</li><li>Stimulating, relaxed, dynamic environment;</li><li>Tangible, rewarding and energizing challenges;</li><li>Technological avant-garde;</li><li>Diversity of products.</li></ul> <br> <p><strong>Your Skills and Experience</strong></p><ul><li>Diploma in computer science, computer systems technology, or related field.</li><li>2+ years in a similar role; 1 year with Allen-Bradley PLCs.</li><li>Knowledge of programmable logic controllers, networking, and automation.</li><li>Familiarity with remote desktop software (e.g., Remote Desktop, TeamViewer).</li><li>Bilingual in French and English.</li></ul><p><strong> </strong></p><p><strong>Who You Are</strong></p><ul><li>Organized and quality-oriented; able to manage multiple priorities.</li><li>Autonomous and resourceful, with a commitment to customer service.</li><li>Able to work under pressure and communicate steps clearly to customers.</li></ul><p><strong> </strong></p><p><strong>Joining Our Team Means</strong></p><ul><li><strong>Availability</strong>: Technical support 24/7 (compensation and team rotation).</li><li><strong>Flexibility</strong>: Enjoy flexible hours and the option to work remotely.</li><li><strong>Environment</strong>: A stimulating, casual, and dynamic workplace.</li><li><strong>Innovation</strong>: Be at the forefront of technology with diverse products.</li><li><strong>Benefits</strong>: Competitive pay, professional development, group insurance, RRSP, bonuses for referring new employees, sick leave, social activities, free parking, walking club, music band.</li></ul><p><strong> </strong></p><p><strong>Why Autolog?</strong></p><p>We're not just offering a job; we're inviting you to be part of our community. We believe in nurturing talent, encouraging creativity, and supporting our employees every step of the way. Your growth is our success.</p>
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LocationBlainville, QC
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#12476998
Advertised until
2024-10-18
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