customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 17, 2024
by
Employer details
Peter Inch & Associates Heating & Air Conditioning
Job details
*Job Function:*
Liaison between customers and the Team
Work with Managers on day to day operation of the business and customer satisfaction
Provide superior customer service to not only customers/clients but also to contractors, suppliers and the general public
Data entry, collection and organization of business as required.
*Duties/Responsibilities:*
Answer customer phone calls/emails/webmail regarding services offered, service/sales estimates and scheduling
Provide customers with quotes for repair to equipment from sales/service/maintenance department.
Maintain customer database (address, phone number, email, updating info as received)
Review work orders for accuracy and enter into customer database
Warranty registration on new equipment
Receive customer payments via walk ins and process credit card/check/cash/online payments brought in by tech/comfort advisors
Reconcile bank deposits/daily logs ? batching
AR ? reconcile all customer invoices
AP - reconcile purchase orders with invoicing and enter for payment to be processed
Ensure accuracy of work from technicians/Sales with AR
General office duties including preparing progress reports data entry and filing
All other Duties as required
*Requirements:*
* Ability to work independently and be self-motivated.
* Possess an attitude of professionalism, quality workmanship and teamwork.
* Valid driver?s license and a good driving record.
* Certificate in Office Administration or equivalent
* QuickBooks knowledge and understanding required
* Sales knowledge/background preferred
Work schedule may include evenings and weekends.
\*\* Start at 20-25 hours per week and intent is to climb to Permanent Full time with benefits. Pay: $22.00-$25.00 per hour\*\*
Job Types: Full-time, Part-time
Pay: $22.00-$25.00 per hour
Expected hours: 20 ? 40 per week
Benefits:
* Dental care
* Employee assistance program
* Extended health care
* On-site parking
* Paid time off
Schedule:
* Monday to Friday
* Weekends as needed
Education:
* Secondary School (preferred)
Experience:
* Call center: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-09-27
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LocationLondon, ON
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Workplace information
On site
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Salary$22.00 to $25.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9449659459
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