supervisor, software design
Title posted on CareerBeacon -
Operations Officer I
Posted on
September 17, 2024
by
Employer details
TD Bank
Job details
Work Location:CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:Customer:Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliverySupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsInteract with partners by responding to requests in an effective and timely mannerUse effective relationship skills when communicating with partners/colleagues/customersShareholder:Complete assigned workload to meet SLA requirements for service and productivityUnderstand and apply operating policies and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processes and proceduresEscalate non- standard or high-risk activities as necessarySupport and participate in process improvement opportunitiesEnsure necessary due diligence to support the accuracy of all transactions / activitiesBe knowledgeable of and comply with Bank Code of ConductEmployee/Team:Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environmentSupport the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideasParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for function and the bank, both internally and/or externallyBreadth & DepthWorks within well defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impactCompletes standard transactions using a limited number of systems and/or applicationsExecutes through a prescribed, established or documented set of parameters / proceduresLimited to low decision- making authorityIdentifies issues and escalates internally; typically addressing routine requests requiring minimal discretionLimited or first level (initial) interaction with internal partnersFocus of work is on the completion of day to day processes or activities however may include weekly or monthly routine activitiesRequires entry or working level knowledge of processes / proceduresGenerally reports to a Team ManagerExperience and/or EducationUndergraduate degree/ college diploma preferred and/or0 ? 1+ year relevant experiencePreferred Candidate IdentifiedWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is wh
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LocationMississauga, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2112293
Advertised until
2024-10-16
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