telecommunications sales representative
Title posted on CareerBeacon -
Senior Account Manager, Client Service Delivery
Posted on
September 11, 2024
by
Employer details
Bell Canada
Job details
Req Id: 419403 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.SummaryThe Bell Business Market Senior Account Manager, Client Serv. Delivery has the overall responsibility for the Service Delivery and Customer Experience management for its assigned Clients. Working closely with the Account Delivery Executive, the Senior Account Manager, Client Serv. Delivery is key to building and maintaining a high performing multidisciplinary virtual team ensuring that the BBM portfolio of services to our Clients is delivered as expected. Candidates are required to have strong interpersonal skills, demonstrate exemplary leadership capabilities to gain Clients and internal teams trust, drive improvements and ensure contractual and service delivery commitments are met. Senior Client Service Account Manager accountabilities and responsibilities are focused, but not limited to four pillars: Account Governance, Contract Delivery Management, Continuous improvement and Financial Management.Key ResponsibilitiesPrimary interface to our client senior Directors and Managers through an established governanceReview key service delivery activities and service performance resultsDevelop and maintain a cohesive team dynamic aligned on Bell's contractual commitmentsLead and oversee service delivery plan and continuous improvement initiativesCollaborate in opportunities to increase our service footprintOptimize revenues, costs and capital by contributing to the financial optimization programCritical QualificationsUnderstanding of ITSM Framework and functional ITIL knowledge5+ years of experience at managing Client relationship and Service providersUnderstanding of Solution Delivery Lifecycle from pre-sales (Day 0) through steady state (Day 2)Ability to present ideas to peers, team members and clientsAbility lead and influence virtual cross-functional teams and drive business results#EmployeeReferralProgram Adequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Ottawa Work Arrangement: HybridApplication Deadline: 09/24/2024For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join
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LocationOttawa, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Not available
- Start date
Starts as soon as possible
- Source
CareerBeacon
#2111251
Advertised until
2024-10-11
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