front desk agent
Posted on
September 10, 2024
by
Employer details
Quality Inn
Job details
Quality Inn Chatham is looking for a friendly and experienced candidate with previous hotel experience to join us as a Hotel Front Desk Agent for our Hotel.
You will be responsible for the following:
Greet and welcome guests and ensure their needs are met in a timely manner
Check-in and assign rooms to arriving guests
Manage and process, cancel, and change room reservations
Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
Manage and process payments and balance cash
Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
Answer phone calls and direct to others as required
Coordinate with housekeeping and maintenance
Perform clerical duties as required
Support the Supervisor with any other required tasks in a timely manner
Being flexible with scheduling
Collaborate with other hotel departments to ensure guest satisfaction
Perform other related duties as assigned
Qualifications:
Excellent communication and customer service skills
Proficient in using phone systems and computer software
Strong problem-solving skills and ability to handle difficult situations
Attention to detail and ability to multitask in a fast-paced environment
Candidate must have at least 2 years of hotel experience, as well as completed or working towards a certificate or college diploma in Hotel Management. Please note that candidates without the required qualifications will not be considered.
This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with guests from all walks of life. We value teamwork, professionalism, and a positive attitude. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Apply now to join our team as a Guest Service Agent.
We thank you for your interest in this position. Please note that only short-listed candidates will be contacted.
Job Types: Full-time, Permanent
Benefits:
On-site parking
Schedule:
Monday to Friday
Weekends as needed
Application question(s):
Have you completed or are you working towards a certificate or college diploma in Hotel Management?
Experience:
Hotel Front Desk: 2 years (required)
Work Location: In person
Job Type: Part-time
Pay: From $16.55 per hour
Benefits:
* Dental care
* Extended health care
* On-site parking
Schedule:
* Evening shift
* Monday to Friday
* Morning shift
* Night shift
* Weekends as needed
Work Location: In person
-
LocationChatham-Kent, ON
-
Workplace information
On site
-
SalaryNot available
-
Terms of employment
Part time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9441024509
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.