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user support technician
Posted on September 06, 2024 by Employer details Address Signage Co
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Supervision: 1 to 2 people. Computer and technology knowledge: Internet. Desktop applications. File management software. Word processing software. Presentation software. Mail server software. Communication software. Image editing software. MS Office. MS Windows. Transportation/travel information: Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Combination of sitting, standing, walking. Personal suitability: Accurate. Client focus. Initiative. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 1 year to less than 2 years.- LocationNorth Vancouver, BC
- Workplace information On site
- Salary$40.00HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3069886
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Internet
- Desktop applications
- File management software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- MS Office
- MS Windows
Additional information
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2025-01-04
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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