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systems technical support analyst
Posted on August 20, 2024 by Employer details MYRA Systems Corp.
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Asset languages: Spanish; Castilian. Work setting: Help desk. Private company, corporation or industry. Information technology (IT) infrastructure. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Confer with clients to identify requirements. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : Cisco certified network associate. Citrix certified professional (CCP). CompTIA Security+ Certification. Information technology infrastructure library (ITIL) Certification. Microsoft Certified Solutions Associate (MCSA). Microsoft certified IT professional (MCITP). Microsoft certified professional (MCP). Microsoft certified solutions associate (MCSA). Microsoft certified technology specialist (MCTS). Network+ Certification. VMware certified professional. Information Systems Professional (ISP). Microsoft Certified Systems Engineer (MCSE). A+ Certification. Certified Cloud Security Professional (CCSP). Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Networking software. Networking hardware. Networking security. Servers. Desktop applications. File management software. Mail server software. Desktop publishing software. MS Active Directory. MS Office. MS Windows. Spreadsheet. TCP/IP. Wireless networks. Virtualization. Firewall. Area of work experience: Information technology (IT) service delivery. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Willing to travel. Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Combination of sitting, standing, walking. Bending, crouching, kneeling. Ability to work independently. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Flexibility. Analytical. Proactive. Experience: 3 years to less than 5 years. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Bonus. Group insurance benefits. Long term benefits: Maternity and parental benefits. Other benefits: Free parking available. Learning/training paid by employer. Other benefits. Team building opportunities. Travel insurance.- Location488A Bay StreetVictoria, BCV8T 5H2
- Workplace information Hybrid
- Salary$64,000 to $64,001YEAR annually (To be negotiated) / 37.5 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3047910
This employer has an approved Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis. Canadians and Permanent residents are able and encouraged to apply. Learn more.
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
3 years to less than 5 years
Hybrid
Work must be completed both in person and remotely.
Asset languages
- Spanish
Work setting
- Help desk
- Private company, corporation or industry
- Information technology (IT) infrastructure
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Confer with clients to identify requirements
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Cisco certified network associate
- Citrix certified professional (CCP)
- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified IT professional (MCITP)
- Microsoft certified professional (MCP)
- Microsoft certified solutions associate (MCSA)
- Microsoft certified technology specialist (MCTS)
- Network+ Certification
- VMware certified professional
- Information Systems Professional (ISP)
- Microsoft Certified Systems Engineer (MCSE)
- A+ Certification
- Certified Cloud Security Professional (CCSP)
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Networking software
- Networking hardware
- Networking security
- Servers
- Desktop applications
- File management software
- Mail server software
- Desktop publishing software
- MS Active Directory
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Wireless networks
- Virtualization
- Firewall
Area of work experience
- Information technology (IT) service delivery
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Willing to travel
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
- Ability to work independently
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Flexibility
- Analytical
- Proactive
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
Long term benefits
- Maternity and parental benefits
Other benefits
- Free parking available
- Learning/training paid by employer
- Other benefits
- Team building opportunities
- Travel insurance
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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