spa director
Posted on
July 05, 2024
by
Employer details
Wander The Resort
Job details
*Job Title: Spa Director*
*Location: Wander The Spa at Wander The Resort*
*Job Type: Full-Time/Salaried*
*Reports To: Director of Operations*
Wander The Resort is a refined, luxury, Nordic-style resort nestled in the heart of the stunning Prince Edward County, Ontario. Surrounded by natural beauty and offering world-class amenities, our resort is designed to provide an unforgettable experience for our guests. Named best new hotel in Canada by in 2021, and included in Travel and Leisure?s IT LIST in 2021, Wander is one of the few resorts in Canada to gain such global recognition. Wander is committed to delivering exceptional hospitality in a serene setting, surrounded by unforgettable interior design, making us a sought-after destination in North America. Wander the Spa is Ontario?s first lakefront Nordic Spa. A secluded oasis that balances contemporary design with the natural world. An elevated wellness experience that mirrors the simple luxury of the resort, an intimate retreat for mind, body and soul.
*Position Overview:*
As the Spa Director at Wander The Resort, you will be responsible for the overall management and success of our spa and wellness facilities. You will lead a team of skilled professionals to ensure the delivery of exceptional spa services and an atmosphere of tranquillity, while also overseeing business operations to maximise profitability and guest satisfaction.
*Key Responsibilities:*
*Spa Operations Management:*
* Oversee all aspects of spa operations, including guest services, scheduling, treatments, facility maintenance, and cleanliness to uphold the highest standards of service and hygiene.
* Collaborate with the spa team to develop and execute spa menus, packages, and promotions that cater to the diverse needs and preferences of guests.
* Maintain an inventory of spa products and supplies, ensuring availability while managing costs effectively.
* Implement and enforce spa policies and procedures to ensure a seamless and memorable guest experience.
* Regularly assess treatment quality and guest satisfaction, making improvements as necessary.
* Develop policies and standard operating procedures with the spa and resort management teams to ensure that the spa runs in accordance with the resort?s high standards.
*Team Leadership and Development:*
* Recruit, train, and supervise spa staff, including massage therapists, wellness facilitators, and maintenance personnel.
* Foster a culture of continuous learning, skill development, and exceptional customer service.
* Conduct performance evaluations, provide feedback, and recognize outstanding team members.
* Promote a harmonious and collaborative work environment that encourages staff retention and motivation.
*Financial Stewardship:*
* Develop and manage the spa's budget, monitoring revenue and expenses to achieve profitability targets.
* Implement pricing strategies, packages, and promotions to maximise revenue while maintaining competitive pricing.
* Identify opportunities to maximize revenue through development of packages by collaborating with the Food & Beverage and Guest Services Teams
* Monitor expenses, track revenues, and provide regular financial reports to management.
* Collaborate with the finance team to ensure accurate financial reporting and adherence to budgetary guidelines.
*Guest Experience and Relations:*
* Ensure that guests receive a warm welcome, exceptional service, and a personalised spa experience that exceeds their expectations.
* Address guest inquiries, concerns, and feedback promptly and professionally.
* Create and maintain a soothing and aesthetically pleasing spa environment that promotes relaxation and rejuvenation.
*Quality Assurance:*
* Implement quality control measures to maintain high service and product standards.
* Continuously seek opportunities to enhance the guest experience and implement improvements.
*Marketing and Promotion:*
* Collaborate with the resort's marketing team to develop spa marketing
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LocationBloomfield, ON
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Salary$75,000YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9354204031
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