user support technician
Title posted on CareerBeacon -
Field Services Specialist, Bell West
Posted on
June 28, 2024
by
Employer details
Bell Canada
Job details
Req Id: 418805 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content ? we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.Job Title : Field Services Specialist, Bell West, Unifor Local 950Job Location address: 201-2980 Virtual Way, Vancouver, BCJob Status: Regular - Full TimeNumber of Openings: 1Name and description of the hiring departmentReporting to the Manager ? Field Services, the Field Services Specialist is responsible for the timely high quality installation, repair and maintenance of Bell's portfolio of, Data, PBX, Voice and networking products and services. The Field Services Specialist will have an ongoing interaction with the customer and consequently plays an important role in building solid and committed relationships with Bell's customers. Service technicians promote on-site sales and service and assist the customer in interfacing with Bell's departments as required. In addition to all customer premise equipment, technicians may also be involved with Central Office responsibilities.Job Duties / AccountabilitiesResponsible for the installation, maintenance, repair and removal of a wide range of Data, PBX-voice, networking products and services in a timely and cost effective mannerEstablishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and servicesMust be a team player with the ability to learn from and share knowledge with othersWorks as a member of the implementation team when turning up new services or expanding existing servicesAble to work independentlyCapable of working physically demanding tasks, which involve lifting, carrying and climbingEssential Qualifications / SkillsDegree or Diploma in Telecommunications, or a related technology, or an equivalent combination of education and technical experienceExperience with routers, switches, ADSLTrained or certified in one or more of the following: Avaya/Mitel/Cisco key/PBX systems and applicationsExcellent analytical skills to identify potential and existing problems with products and servicesExperience with Internetworking/Data and VoIP technologiesMust possess a valid driver's licensePreferred Qualifications / CompetenciesCertified in one or more of the following Cisco skill paths: CCENT, CCNA, CCIE voice or CCIE dataSkilled in the use of various digital, IP, and analogue test equipmentWorking ConditionsThis item is covered by the terms of the collective agreement (Unifor Local 950)Will be required to work shifts, weekends and statutory holidays on occasion as well as participating in on-call off-hour service demands#EmployeeReferralProgramAdditional Information:Position Type: Union Job Status: Regular - Full Time Job Location: Canada : British Columbia : Vancouver Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)Application Deadline: 07/07/2024 For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don't just accept difference - we celebrate it. We're commi
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LocationVancouver, BC
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SalaryNot available
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Terms of employment
Not available
- Start date
Starts as soon as possible
- Source
CareerBeacon
#2090037
Advertised until
2024-07-28
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