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application support analyst Verified This job was posted directly by the employer on Job Bank.

Posted on June 27, 2024 by Employer details Acnovate Inc

Job details

  • LocationVirtual job based in Ottawa, ON
  • Salary40.00 hourly / 30 to 40 hours per week
  • Terms of employment Permanent employmentFull time
  • Day
  • Start date Starts as soon as possible
  • vacancies 1 vacancy
  • Source Job Bank #2975342

Various locations

    Overview

    Languages

    English

    Education

    • Bachelor's degree

    Experience

    2 years to less than 3 years

    Responsibilities

    Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents

    Experience and specialization

    Computer and technology knowledge

    • JavaScript

    Additional information

    Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Attention to detail

    Personal suitability

    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Team player
    • Ability to multitask

    Employment groups Help - Employment groups

    This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

    Support for persons with disabilities
    • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
    Support for newcomers and refugees
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    Support for youths
    • Provides awareness training to employees to create a welcoming work environment for youth

    Employment groups - Help

    Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

    This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

    Who can apply to this job?

    Only apply to this job if:

    • You are a Canadian citizen, a permanent or a temporary resident of Canada.
    • You have a valid Canadian work permit.

    If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

    Advertised until

    2024-07-27

    Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

    Virtual job disclaimer: The minimum wage of this job is calculated based on the location of the employer. This might be different from the minimum wage currently offered in your province or territory.

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    Job market information

    application support analyst NOC 22221 Canada
    Median wage Help -

    Median wage - Help

    The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.
    29.08 $/hour

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