front desk agent
Posted on
June 04, 2024
by
Employer details
DoubleTree/Home2 Suites by Hilton Kitchener
Job details
\*\*Job Title:\*\* Front Desk Agent
\*\*Location:\*\* DoubleTree by Hilton Kitchener and Home2 Suites by Hilton Kitchener
\*\*Job Summary:\*\*
Responsibilities
- Greet and assist guests in a professional and friendly manner at the front desk.
- Answer phone calls and inquiries promptly, utilizing excellent phone etiquette.
- Check guests in and out efficiently, ensuring accuracy in reservations and payments.
- Provide information about hotel services, facilities, and local attractions.
- Handle guest requests and complaints with a positive attitude, resolving issues promptly.
- Maintain a neat and organized front desk area to create a welcoming atmosphere.
- Hotel management experience preferred.
- Proven track record of enhancing guest satisfaction.
\*\*Benefits:\*\*
- Hilton employee travel discounts and perks.
\*\*DoubleTree by Hilton Kitchener and Home2 Suites by Hilton Kitchener are equal opportunity employers committed to diversity and inclusion. We encourage applications from all qualified individuals.\*\*
Job Types: Full-time, Permanent
Benefits:
* Dental care
* Extended health care
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Morning shift
* Weekends as needed
Experience:
* Hospitality: 1 year (required)
Work Location: In person
-
LocationKitchener, ON
-
SalaryNot available
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9309002202
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