customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 25, 2024
by
Employer details
Firefly Solar Inc.
Job details
*Job Title: Customer Service Representative*
*Company: Firefly Solar Inc.*
*Location: Edmonton, AB*
*Job Type: Full-Time*
*Salary: Competitive, based on experience*
About Us
Firefly Solar Inc. is a leading provider of sustainable energy solutions. We specialize in residential and commercial solar panel installations, ensuring our customers enjoy the benefits of clean, renewable energy. Our mission is to make solar energy accessible and affordable for everyone, contributing to a greener planet. Join our dynamic team and be a part of the clean energy revolution!
Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for sustainability and a knack for providing exceptional customer service. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a seamless experience with our products and services.
Responsibilities
* Respond promptly to customer inquiries via phone, email, and chat.
* Provide accurate information about our products and services.
* Handle and resolve customer complaints with professionalism and empathy.
* Process orders, forms, applications, and requests.
* Maintain customer accounts and update records of customer interactions.
* Coordinate with the sales and technical support teams to address customer needs.
* Follow up on customer interactions to ensure resolution and satisfaction.
* Assist in generating customer feedback and reporting to improve service delivery.
* Stay up-to-date with company products, services, and policies.
Requirements
* High school diploma or equivalent.
* Proven customer service experience.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Proficiency in MS Office and customer service software (e.g., CRM systems).
* Ability to multitask, prioritize, and manage time effectively.
* A positive attitude and a commitment to providing outstanding customer service.
* Knowledge of solar energy systems is a plus but not required; training will be provided.
What We Offer
* Competitive pay.
* Opportunities for growth and professional development.
* Comprehensive training on our products and services.
* A supportive and collaborative work environment.
* The chance to contribute to a sustainable future.
How to Apply
If you are passionate about sustainability and have a knack for helping customers, we would love to hear from you! Please submit your resume and a cover letter outlining your experience and why you would be a great fit for this role through Indeed.
Firefly Solar Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From $33,065.45 per year
Benefits:
* Casual dress
* Company events
* Flexible schedule
* On-site parking
Flexible Language Requirement:
* French not required
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
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LocationEdmonton, AB
-
Salary$33,065.45YEAR annually
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9337681287
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