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front desk manager
Posted on June 24, 2024 by Employer details Heritage Inn Hotel & Convention Centre
Job details
*The Heritage Inn & Convention Centre in Pincher Creek, Alberta is hiring!* *What You Will Do:* * Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and concerns, and ensuring the front desk area is organized and welcoming. * Train and supervise front desk staff to ensure they are providing excellent customer service and following hotel policies and procedures. * Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability. * Ensure all guest information is accurate and up-to-date in the hotel's reservation system. * Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience. * Respond to guest feedback and take immediate and appropriate action to address any concerns or issues. * Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience. * Monitor and manage the hotel's budget and expenses related to the front desk operations. *Requirements:* * At least 2 years of experience in a front desk management role in the hospitality industry. * Excellent customer service skills and the ability to manage a team effectively. * Strong communication skills and the ability to handle guest inquiries and concerns with tact and diplomacy. * Knowledge of hotel reservation systems and front desk operations. * Strong organizational and time management skills, with the ability to multitask and prioritize effectively. * Ability to work flexible hours, including evenings, weekends, and holidays. * Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience. We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you. _*Thank you to all those who apply; however, only those considered for an interview will be contacted.*_ Job Types: Full-time, Permanent Benefits: * Dental care * Discounted or free food * On-site parking * Vision care Flexible Language Requirement: * French not required Schedule: * Day shift * Holidays * Monday to Friday * Weekends as needed Work Location: In person- LocationPincher Creek, AB
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9335985900
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