customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 18, 2024
by
Employer details
Tersano Inc.
Job details
*CUSTOMER SERVICE REPRESENTATIVE* to provide excellent customer service processing by responding to our customers inquiries, order entry and related administrative duties while working closely with the rest of the team.
*What we offer!*
ü 2 weeks? vacation per year ? no waiting period
ü Steady days
ü Competitive Wages
ü Casual work attire
ü Great benefits and retirement savings plan
ü This position does *NOT* support a remote work accommodation.
*Remuneration:* $18.00 to $24.00 to commensurate with experience
*Duties*
Ø answer and respond to customer inquiries with urgency via phone and/or email
Ø enter orders accurately and efficiently to meet required cut off times and deadlines
Ø verify orders for accuracy and make corrections when required
Ø prepare shipping quotes
Ø have acquire extensive knowledge of Tersano products
Ø prepare accurate quotes/proformas using computer software
Ø provide customers with product and service information
Ø identify and escalate priority issues and follow up with resolutions
Ø administrative duties such as VAT reporting, shipping invoice balancing, as examples
Ø maintain good working relationships with customers and staff
*Qualifications*
Ø Minimum of 2 years of experience
Ø Technical aptitude and high attention to detail
Ø *Experience in SAP a definite advantage to potential candidates*
Ø *Experience in Quickbooks online is another advantage to potential candidates*
Ø Knowledge or customer service principles and practices
Ø Experience in a commercial or industrial environment preferred
Ø Ability to communicate with professionalism
Ø Self-motivated, dependable, and accountable
Ø Ability to multitask and work well under pressure in a fast paced environment
*Additional Information*
This job description is only a summary of the typical function of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, duties. Other duties may be assigned as seen required by the employer. This job description is not an employment agreement or contract; management has the right to alter this job description at any time without notice.
_Tersano Inc is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, If you are contacted by Tersano Inc regarding a job opportunity, Tersano Inc. will provide accommodations throughout the recruitment to applicants with disabilities. Please advise Human Resources of the nature of the accommodation(s) that you may require to ensure your accommodation and inclusion. Information received relating to accommodation will be addressed confidentially_.
We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $18.00-$24.00 per hour
Expected hours: 40 per week
Benefits:
* Casual dress
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* RRSP match
* Vision care
Schedule:
* Monday to Friday
* Overtime
Supplemental pay types:
* Overtime pay
Ability to commute/relocate:
* Oldcastle, ON N0R 1L0: reliably commute or plan to relocate before starting work (required)
Education:
* Secondary School (preferred)
Experience:
* Call center: 3 years (preferred)
* Customer service: 3 years (preferred)
Location:
* Oldcastle, ON N0R 1L0 (required)
Work Location: In person
Application deadline: 2024-06-21
Expected start date: 2024-07-02
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LocationOldcastle, ON
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Salary$18.00 to $24.00HOUR hourly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9327658733
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