customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 18, 2024
by
Employer details
Canada-Europe Ltée / Canada-Europe Ltd.
Job details
International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and warehouse teams.
*Main Responsibilities:*
* Respond to existing and prospective inquiries to house accounts, customers and Sales Representative
* Provide superior B2B customer service (incoming calls, emails, and new quotes)
* Provide knowledgeable answers to questions about products, pricing, availability and understand each customer's needs
* Update existing customer database, to ensure all communications are logged and identified
* Coordinate communication strategy for Sales Representative and marketing
*About you:*
* Excellent organizational and time-management skills
* Excellent communicator and listener
* Proven ability to effectively manage multiple projects and priorities
* Excellent email communication and note taking
* Self-motivated and collaborative
*Qualifications:*
* Previous experience (2-5 years) with B2B Customer service, inbound sales roles
* Previous experience in Retail hardware and/ or Industrial distribution channels
* Must be bilingual and be proficient in French and English
* Good knowledge of MS (Word, Excel, PowerPoint)
* Experience in project management and Sales CRM
* Team player with excellent interpersonal skills
*Schedule:*
* 9 am to 5 pm
* 75% desk position (no remote working), 25% on-site with VP
*Working at Condor ...*
* Friendly and dynamic team
* Casual dress code
* Laid back culture
* Growth opportunities
* Competitive salary
* On-site parking
*Location:*
Company located at the corner of Notre-dame street East and highway 25 service road. Accessible by public transportation.
* Metro L'Assomption and bus #33
* or Metro Langelier and bus #22
*Starting date: *
* as soon as possible
Job Types: Full-time, Permanent
Pay: $17.00-$22.00 per hour
Benefits:
* Paid time off
Flexible Language Requirement:
* English not required
Schedule:
* Monday to Friday
Supplemental pay types:
* Bonus pay
Application question(s):
* Do you live in Montreal ?
Work Location: In person
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LocationMontréal, QC
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Salary$17.00 to $22.00HOUR hourly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9328251920
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