director, regional communications
Title posted on CareersInFood.com -
Director, Sales Strategy & Customer Experience
Posted on
June 05, 2024
by
Employer details
UNFI
Job details
Position:Director, Sales Strategy and Customer ExperienceJob Type: Monday-FridayLanguage Requirements: EnglishWorking Conditions: HybridLocation: Vaughan, ONPurpose:This position encompasses two primary responsibilities and is part of the Sales Leadership Team. It oversees all sales-related requirements to ensure the smooth execution of customer sales initiatives. Moreover, it supervises the customer experience team, overseeing order management and strategy. The role is instrumental in achieving short-term goals and spearheading long-term strategic projects encompassing the customer, supplier strategies, and the customer experience. This position leads the collaboration and interface cross-functionally with all functions in North America, heavily integrated with US Sales Strategy & Operations, Supplier Services & Marketing, Finance, Supply Chain, and Logistics/Warehouse teams. Responsibilities:Leads Projects and Process Improvement initiativesLeads KPI priorities, manages project critical path, issues pre-reads, captures meeting notes, issues follow-ups, informs stakeholders of progress, drives to proposals and execution. Creates project lists annually.Supports the development of all standard operating procedures (SOPs) related to the sales function and coordinate as necessary with the SRM team to ensure seamless execution of the following processes: Cost changes, Discontinuations, New product launches, Seasonal and Special Pack Booking process, PAT forecasting guidelines.Customer Experience (Processing and Fullfilment of Customer Orders)Through the Sr. Manager, Customer Experience, oversees the day-to-day operations of the Regional Customer Experience Centers including the oversight of technical support services and resolution of customer complaints to ensure they are managed in a timely, professional manner.Works with senior-level management and department heads to coordinate customer experience activities with company-wide goals and objectives, including the identification and implementation of process and policy improvements.Ensures that performance standards are met while still maintaining quality and professional customer experience for our internal and external customers. This includes the active review of existing performance and exception reports to maintain adequate control to achieve desired results and mitigate risk.Customer Pipeline and New Business DevelopmentSupports CBTs with the development of Go-to-Market strategy and strategic deals.Supports delivery of existing in-year strategic priorities behind growth platforms: Brands+, Produce.Supports development of new business: Channel Expansion (Dollar, Costco, FS, Discount), identifying white space (selling more of what we have).Sales Planning and ForecastingLeads Annual Budget Planning Process (alongside Finance and Supplier Services)critical path, sales and corporate building blocks, leadership team presentations.Leads sales volume call and latest estimate (LE) process, managing opportunities and risks (O&R), reporting on month/quarter/annual results.Works with the Sales team to support the delivery of Pipelinea new business to secure in year and next year results. Leads framework for Annual/Quarterly Customer Presentations supported by the annual plan.Goals/KPI tracking and CommunicationSupports creation of annual sales Goals/KPIs (OGSIM) and summary of performance metricsCollaborates with finance to provide VP Sales, SLT, and CBTs with timely analytics, reporting, tools, and consultation to support the delivery of those goals (Quarterly Priorities, New Item Tracking, Margin)Leads sales communication and content including cross-functional bi-weekly brand callsOnboarding Brand Transfers and New BusinessExecutes Critical Pathcross-functional alignment on GTM strategy.Standardizes transitioning customers' data clean-up.Standardizes brand launch, dashboard, and tracking of results and identifies gaps/opportunities.Summarizes on-going post-launch tracking
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LocationConcord, ON
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareersInFood.com
#1669988
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