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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on May 09, 2024 by Employer details Quality Office Solutions Inc
Job details
*Customer Service Responsibilities list:* * Manage large amounts of incoming phone calls * Generate sales leads * Identify and assess customers? needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers *Requirements and skills* * Proven customer support experience or experience as a Client Service Representative * Track record of over-achieving quota * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively * High school diploma Job Types: Full-time, Part-time Pay: Up to $18.00 per hour Benefits: * Dental care * Extended health care * Life insurance * On-site parking Flexible Language Requirement: * French not required Schedule: * Day shift Work Location: In person- LocationWilliams Lake, BC
- Salary$18.00HOUR hourly
- Terms of employment Full time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9272396257
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