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technical support supervisor Verified
Posted on May 09, 2024 by Employer details Evident IT Inc.
Job details
Education: College/CEGEP. Work setting: Help desk. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Perform Web-server backup and recovery operations. Provide customer service. Communicate technical problems, processes and solutions. Supervision: 3-4 people. Computer and technology knowledge: MAC. Networking software. Networking hardware. File management software. Security software. Database software. MS Office. MS Windows. SQL. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Team player. Screening questions: Are you currently a student?. Are you currently legally able to work in Canada?. Experience: 1 year to less than 2 years. Health benefits: Disability benefits. Health care plan.- LocationWinnipeg, MB
- Salary$25.00HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- Benefits: Health benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2912216
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Work setting
- Help desk
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Communicate technical problems, processes and solutions
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- MAC
- Networking software
- Networking hardware
- File management software
- Security software
- Database software
- MS Office
- MS Windows
- SQL
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
Benefits
Health benefits
- Disability benefits
- Health care plan
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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