Why was my user account suspended?

Often, a user account is suspended to make sure the personal information in use is protected and only used by the individual it belongs to according to Job Bank's Terms of Use.

A user account contains personal information and must only be used by the person whose information is registered on the account. Make sure to protect your password and security questions, and avoid sharing your account with colleagues or family members.

You may contact us regarding the suspension of your user account.

• How do I change my security questions?
• I received an email stating that my user account has been deactivated. What can I do?
• I don't remember the answer to my security question. What can I do?
• How do I change my password?
• How do I convert my job seeker user account to an employer user account to post jobs?
• How do I convert my employer user account to a job seeker user account?
• How can I deactivate my job seeker user account?
• How do I upgrade my job seeker Standard account to a job seeker Plus account?
• Why am I receiving an error message when I enter my confirmation code?
• I'm an employer. How do I reset the answers to my security questions?
• I'm a job seeker. How do I reset the answers to my security questions?
• How do I reset my employer user account password?
• How do I reset my job seeker user account password?
• How do I change my email address?